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Lilly Michelle Designs

 

Policies 

 

Delivery 

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. 

The shipping time depends on your location, but can be estimated as follows: 

● USA: 3–4 business days 

● Europe: 6–8 business days 

● Australia: 2–14 business days 

● Japan: 4–8 business days 

● International: 10–20 business days

 

Where will my order ship from? 

We work with a company with facilities worldwide! 

 

Currently we are available in the USA and adding France and the UK, however, we intend add subsequent countries as part of our global vision.

 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. 

This fee is not in our control and is assessed by your local customs office. 

Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

 

My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following: 

● Check your shipping confirmation email for any mistakes in the delivery address 

● Ask your local post office if they have your package 

● Stop by your neighbors in case the courier left the package with them.  

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at

 

LillyMichelleDesigns@gmail.com with your order number. 

Read Lilly Michelle Designs Policies 

 

How are your products made? 

We work with a fulfillment company with locations worldwide.  So depending on where you are, your orders are created and shipped from the facility that can do it most efficiently! 

 

How do I track my order?

You’ll receive a tracking link via email when your order ships out. 

If you have any questions about your tracking or shipment, drop us a line at LillyMichelleDesigns@gmail.com

 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, 

please email us at

 

LillyMichelleDesigns@gmail.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. 

We’ll get back to you with a resolution as soon as possible! 

 

Returns 

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, 

please let us know by contacting us at LillyMichelleDesigns@gmail.com!  

 

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. 

If any of these apply, please contact us at LillyMichelleDesigns@gmail.com with photos of wrong/damaged items and we’ll sort that out for you. 

 

Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts.  Look in the product description section. 

Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at LillyMichelleDesigns@gmail.com 

within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

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